missing you.
Saturday, September 22, 2007, 10:55 AM
Like hello woman, like i'm calling in on behalf of my dad, why would anyone with the right mind to trick a payment. DUmbo. Well, she jus annoys me in the morning.
Mis : Hi, can i resume XXX Mobile service as i've made payment ytdy?
Woman on the line : How can i address you?
Mis : Mis. M-I-S
Woman on the line : Ummm.. ok. Can i have the IC of the customer?
Mis: It's my dad account. And he's not at home. Can't i just give you the account number instead?
Woman on the line: No, i still need to know the id. (giggles)
What the fush! wow like i does make a whole lot of different if i give the ID or he's account number. You think it's a joke or something. ass.
Mis: (I was searching for he's id number) I dont know he's ic number. Call u back.
And i slam the phone. BITCH.
So, i called my dad for he's IC, wrote it down big and bold. And called the dumb SERVICE PROVIDER. Nabeh.
Mis : Hi, can i resume the line which i made payment ytdy? (I expect him to ask my dad ic.)
Man on the line : Can i have the account number for the billed person.
Mis : S123***G.
Man on the line: Sorry miss, the account number.
Mis : Oh. 00000***3
Man on the line: Mohd Ariffin Bin Awang, right?
Mis : Ya, my dad.
RIGHT. SO, he didnt ask for my dad's IC. Just he's account number.
What's the problem of that woman. Really.
I'm now going though a module of 'Customer Relation Management'.
Service Provider operators giving tip top service as they are the first line of the company.
Well, that woman was shit. Just maybe she thinks my name is a joke or something.
First rule of Customer Service, "Say Yes Policy"
That just annoys me cuz my parents have been a loyal customer to ***XOnline.
And She is dog crap.
I think the company should review the customer relation service by their operators.
My random rant.